Blog, in Continuous Improvement

How to Have Your Best Year in 2018

on December 13, 2017 | posted by

within Continuous Improvement, General

Have Your Best Year in 2018

As the year 2017 comes to a close, we should all take a little time for reflection. Take a look back at the last twelve months and appreciate the successes. And, for the not-so-successful pieces… chalk those up to […]

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Customer Service is the Foundation for Success

on November 20, 2017 | posted by

within Continuous Improvement, General, Workforce Development

Customer Service is the Foundation for Success

 

Here’s three tips to improve your customer service

 

A great customer service team can help you to attract new customers, retain current clients, deal with and resolve any issues, drive increased sales, understand current customer needs, and […]

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How to Define Your Unique Value Proposition

on June 27, 2017 | posted by

within Continuous Improvement, General

Defining your Unique Value Proposition

 

Most people have heard the term unique value proposition (UVP) but many manufacturers do not realize how important defining it is to their business.  The UVP of your business clearly defines how you add value to […]

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Lean Six Sigma Tools for Small Manufacturers

on May 30, 2017 | posted by

within Continuous Improvement, General

Lean Six Sigma Tools for Small Manufacturers

 

Smaller sized manufacturing companies need to increase the bottom line, reduce costs, and be more efficient with the resources that they have, sometimes even more than larger companies do.  Which leads to the question…why do […]

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Improving Customer Experience

on February 28, 2017 | posted by

within Continuous Improvement, General

Improving Customer Experience

Customer experience is a priority for most business to consumer (B2C) companies.  However, many business to business (B2B) companies have not had the same level of focus on improving their customer experiences.  Some are starting to see this […]

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