Blog, in Continuous Improvement

Customer Service is the Foundation for Success

on November 20, 2017 | posted by

within Continuous Improvement, General, Workforce Development

Customer Service is the Foundation for Success
Begin with these three areas to improve your customer service.

 

A great customer service team can help you to attract new customers, retain current clients, deal with and resolve any issues, drive increased sales, understand […]

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How to Define Your Unique Value Proposition

on June 27, 2017 | posted by

within Continuous Improvement, General

Defining your Unique Value Proposition

 

Most people have heard the term unique value proposition (UVP) but many manufacturers do not realize how important defining it is to their business.  The UVP of your business clearly defines how you add value to […]

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Lean Six Sigma Tools for Small Manufacturers

on May 30, 2017 | posted by

within Continuous Improvement, General

Lean Six Sigma Tools for Small Manufacturers

 

Smaller sized manufacturing companies need to increase the bottom line, reduce costs, and be more efficient with the resources that they have, sometimes even more than larger companies do.  Which leads to the question…why do […]

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Improving Customer Experience

on February 28, 2017 | posted by

within Continuous Improvement, General

Improving Customer Experience

Customer experience is a priority for most business to consumer (B2C) companies.  However, many business to business (B2B) companies have not had the same level of focus on improving their customer experiences.  Some are starting to see this […]

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Manufacturing Sustainable Growth

on January 25, 2017 | posted by

within Continuous Improvement, Supply Chain Development, Sustainability

Manufacturing Sustainable Growth

Sustainability is often defined as the ability to meet the needs of the present without compromising the ability of future generations to meet their needs.  In manufacturing, sustainability typically focuses on finding the best way to produce products […]

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